Privacy Policy
Last Updated: June 2025
This Privacy Policy describes how Bassbet Casino ("we", "us", or "our") collects, uses, stores, and protects personal information when you use our website at bassbet24.online and all related services. By accessing or using the platform, you agree to the practices described in this document.
1. Information We Collect
We collect information you provide directly when you register an account, make a deposit, request a withdrawal, or contact support. This includes your full name, date of birth, email address, mailing address, phone number, and payment details.
We also collect information automatically through your use of the platform. This includes IP address, browser type, device identifiers, session data, pages visited, and timestamps. This data is gathered through cookies and similar technologies.
2. How We Use Your Information
Your personal data is used to create and manage your account, process transactions, verify your identity in compliance with anti-money laundering regulations, provide customer support, and send you communications about your account or promotions you have opted into.
We use session data and usage analytics to improve platform performance, identify technical issues, and understand how players interact with the site. This processing is based on our legitimate interest in maintaining a functional service.
3. Identity Verification (KYC)
As a licensed gaming operator, we are required by law to verify the identity of all players before processing withdrawals above specified thresholds. You may be asked to provide a government-issued photo ID, proof of address dated within the last three months, and proof of payment method ownership.
Documents submitted for verification are reviewed by our compliance team and stored securely. They are not shared with third parties except where required by law or regulation.
4. Cookies
We use essential cookies to keep you logged in and maintain session security. Analytics cookies help us understand traffic patterns. Marketing cookies may be placed by third-party advertising partners if you have consented. You can manage your cookie preferences through your browser settings at any time. Disabling essential cookies will affect platform functionality.
5. Data Sharing
We do not sell your personal data. We share data with payment processors to complete transactions, identity verification providers for KYC compliance, fraud prevention services, and regulatory authorities when required by law. All third-party partners are contractually bound to process data only as instructed and to maintain appropriate security standards.
6. Data Retention
Account data is retained for the duration of your account plus a minimum of five years following closure, as required by anti-money laundering regulations. Transaction records are retained for seven years. You may request deletion of data that is not subject to a legal retention requirement by contacting our support team.
7. Your Rights
Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request corrections to inaccurate data, request deletion of data not subject to legal retention, object to processing based on legitimate interest, and request data portability. To exercise any of these rights, contact us through the support page.
8. Security
All data transmitted between your browser and our servers is encrypted using 256-bit SSL. Account passwords are stored as hashed values and are not accessible in plain text. We conduct regular security reviews and employ access controls to limit who within the organisation can access personal data.
9. Minors
Our platform is strictly for adults aged 18 or 19 and above depending on your province. We do not knowingly collect data from anyone under the legal gambling age. If we identify that a minor has registered an account, that account will be closed immediately and all funds returned.
10. Changes to This Policy
We may update this Privacy Policy when our practices change or when required by law. Material changes will be communicated by email or through a prominent notice on the platform. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.
11. Contact
For questions about this Privacy Policy or to exercise your data rights, contact us through the support section of your account or by email through the contact page on the platform.